Challenge
One-stop service desks at every level of the province needed one system for citizens to take queue numbers, follow their turn and rate their satisfaction, replacing manual queues and paper slips. Leaders needed central data to follow service quality in real time.
Solution
INNTEK deployed iQMS: on-site ticket kiosks, online ticketing, queue displays, satisfaction feedback tablets at the counters and a central monitoring dashboard. The system brings data from every service point into one place for real-time reporting.
Results
- Citizens take numbers and follow their turn more easily.
- Leaders follow services and satisfaction on one screen.
- Feedback data is stored and reported periodically.
